Antennagate & the Savage Nature of the Telecommunications/Technology Industry

Posted: July 18, 2010 in Uncategorized

Peace,

For those that don’t know, “Antennagate” is the media’s nickname for the controversy surrounding Apple’s new Iphone 4. The basic issue is that the handset has a known glitch whereby the reception of the device (if it’s afflicted as such) lessens if it’s held in a certain physical region due to it’s design and the way the antenna is situated. Thousands of angry customers have complained about the wrath of what’s being called the “death grip” and said consumer outcry, along with significant negative press since the device was released, have combined to force an explanation by Apple CEO Steve Jobs. If you know anything about the tech industry then it’s savagely competitive nature is no mystery to you. Service providers, hardware manufacturers, and software companies are continually racing to come up with the “next best thing” to magnetize the public and receive more gold as a result. The way that services and products are rushed to market without adequate testing and research epitomizes wisdom knowledge. The idea is to get people excited about a given product or service, amplify the anticipation until it reaches a fever pitch, and then sell it to them regardless of a known glitch or two. Once the consumer pays for it you can worry about trouble shooting and dissatisfaction on the back end.

When residential DSL first came out in Illinois SBC deployed that shit with the quickness and made a killing off of it because they were damn near the only game in town as far as broadband high speed internet access. They were hell bent on establishing a virtual monopoly and once they did the filthy affairs relative to slow deployment and shitty customer service emerged. It got so bad at one point that they were being fined millions of dollars per month by the FCC for failure to meet service levels. Do you think they gave a fuck? Emphatically now cipher! Not when their sales numbers made those fines look like a third grader’s allowance. Mathematically speaking, the ratio of people who get pissed enough to cancel service or demand refunds for products versus those who will tolerate it, is skewed in favor of the companies. The trick-knowledge of refund policies, crediting of accounts, and savvy explanations ensures that this will always be the case. The actual fact is most people just grin and bear the problems until they’re finally fixed.

Now, getting back to Mr. Jobs, when I drew up some of his comments relative to the Iphone controversy it was easy to see that he was lying, stealing, and strivin’ to maintain mastery over his customers. While he admitted that statistics show this newer version of the device drops more calls than the previous model, he pointed to customer satisfaction stats to show & prove how much people love the device. If the issue was as insignificant as he tried to make it, then there wouldn’t be the need for his company to offer free cases to customers that don’t have one (this offer will be in effect until Sept. 30). Apparently the case helps to remedy the issue. I’m fully aware of the fact that technology is not perfect and devices breakdown. My issue is this, once you know that a device has a design flaw, especially if you discover this prior to it going to market it should be addressed immediately. Don’t sell the shit to millions of people and then act offended when the media exposes the issue and digs up evidence suggesting that you knew about it from the beginning. I’m not implying that Apple is the only company conducting business in this fashion. The fact is most companies do. That’s why we have to be educated consumers. I’m willing to bet that a large number of people who bought the Iphone didn’t thoroughly research it. There are always reviews written by tech websites and magazines who test these devices in labs and try them out for the express purpose of keeping the public informed. Take advantage of this knowledge. Additionally, it’s best to wait a few months before purchasing a newly released device. The science behind that is the first few months after a new smartphone is released represent an unspoken test phase. The only way for the company to get a true sense of how well the device will perform is to get it into millions of hands so that all of the features can be pushed to their limits. Once the complaints start to flood in they begin to refine the device until they finally get it right about equality or god months later. I’ve owned a G1 through T-Mobile for almost wisdom years. For the most part it’s a great device and I’ve been very pleased with it. The primary design flaw with it is that the stock battery is really weak. For a person that uses multiple features for extended periods of time, the battery life is inadequate and necessitates carrying the charger at all times unless they have a cee allah rule with a charger in it. I had to deal with said hassle until I found out that there were extended life batteries which would increase the charge length by about 30%. I sent my knowledge wisdom dollars to Hong Kong & had my new battery wisdom weeks later. With technological advancements taking place daily, the next best thing is always right around the corner. With proper knowledge we can keep step and make sure we get the most bang for our bucks.

Peace.
SV Allah

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